Repair Service Terms

Last updated: 1 June 2026

Repair Service Terms

These terms apply to all device repair services provided by NZ Tech Ltd, including game console, computer/laptop, and mobile phone repairs. By booking or dropping off a device, you agree to these terms.

Assessment and Quotes

We will assess your device and provide a quote before any work begins. A diagnostic fee may apply if you decline the repair. No work is started without your approval.

Data and Backup

You are responsible for backing up all data before bringing in your device. We take all reasonable care but are not liable for any data loss during the repair process, including from necessary factory resets or hardware failure.

Pre-Existing Faults

We record your device’s condition on arrival and are not responsible for pre-existing faults. If we discover additional faults during repair, we will contact you with an updated quote before proceeding.

Repair Warranty

All repairs come with a 90-day warranty on parts and labour for the specific fault repaired. This does not cover: new unrelated faults, damage from misuse or liquid exposure after repair, pre-existing issues, or repairs attempted by a third party after ours.

Collection of Your Device

Devices must be collected within 30 days of notification. Storage fees may apply after 30 days. Devices uncollected for 90 days may be disposed of to recover outstanding costs.

Your Consumer Rights

Repair services are subject to the Consumer Guarantees Act 1993. If we fail to meet these guarantees, see our Returns Policy for your remedy options.

Limitation of Liability

Our liability is limited to the amount paid for the repair. We are not liable for indirect or consequential loss, except where excluded by law.

Contact Us

NZ Tech Ltd
Email: [email protected]
Website: www.nztech.co.nz