Returns Policy

Last updated: 1 June 2026

At NZ Tech Ltd, we want you to be satisfied with every purchase and service. This policy explains how we handle returns, refunds, and remedies.

Your Rights Under the Consumer Guarantees Act 1993

If you are a consumer purchasing for personal, domestic or household use, the Consumer Guarantees Act 1993 (“CGA”) applies. You have automatic rights to a remedy if a product or service fails to meet a consumer guarantee.

Minor failure: We may choose to repair, replace, or refund.
Major failure: You can reject the goods and choose a full refund or a like-for-like replacement.

Returning Physical Products

We accept returns when the item is faulty, damaged on arrival, or was incorrectly described; you contact us within 7 days; and you provide proof of purchase. We do not offer change-of-mind refunds on opened or used products unless the law requires it.

Repair Service Remedies

If a repair was not completed to a satisfactory standard, contact us within 7 days of collection. We will reassess and redo the repair at no extra cost, or offer another remedy under the CGA. Our warranty covers only the specific fault repaired.

Non-Returnable Items

Unless faulty or misrepresented, these cannot be returned: downloaded/activated digital products, opened consumables, custom-order items, or items missing original packaging.

How to Request a Return

Email [email protected] with your order number, description, and photos. We respond within 2 business days. Approved refunds are processed within 5-10 business days.